General Terms and Conditions (GTC)
of Dr. BILDIR Medical GmbH
1. SCOPE
1.1 These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter “Customer”) with Dr. BILDIR Medical GmbH as seller (hereinafter “Seller”) via the website drbildirmedical.com.
1.2 Consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).
1.3 Entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who acts in exercise of their trade, business or self-employed professional activity when concluding a legal transaction (§ 14 BGB).
1.4 Deviating, conflicting or supplementary General Terms and Conditions of the Customer shall not become part of the contract unless their validity is expressly agreed to in writing.
2. CONCLUSION OF CONTRACT
2.1 The product presentations on the Seller’s website do not constitute a legally binding offer, but an invitation to place an order.
2.2 The Customer can submit the offer via the online order form integrated into the online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button “Place order subject to payment” that concludes the ordering process.
2.3 The Seller may accept the Customer’s offer within five days by sending the Customer a written order confirmation or an order confirmation in text form (e-mail) or by delivering the ordered goods to the Customer. The receipt of the order confirmation by the Customer or the dispatch of the goods shall be decisive for the period.
2.4 The Customer receives an automatic confirmation of receipt by e-mail immediately after sending the order, which does not yet constitute acceptance of the contractual offer.
2.5 Before submitting the order in a binding manner, the Customer can correct their entries at any time by using the usual keyboard and mouse functions. The ordering process can be cancelled at any time by closing the browser window.
2.6 The contract languages are German and English.
3. PRICES AND SHIPPING COSTS
3.1 All stated prices are final prices and include statutory value added tax.
3.2 In addition to the stated prices, the Seller charges shipping costs. The shipping costs are clearly communicated to the Customer on a special information page and during the ordering process before completion of the order.
3.3 The shipping costs are:
- Germany: 5.95 euros for an order value up to 88.99 euros
- Germany: Free shipping from an order value of 89.00 euros
3.4 We currently deliver exclusively within Germany. As soon as deliveries to other countries are possible, we will inform about this before conclusion of contract in the online shop.
3.5 The prices apply at the time of order.
4. PAYMENT CONDITIONS
4.1 The Customer can choose from the available payment methods during the ordering process. The available payment methods are displayed to the Customer at checkout.
4.2 The following payment methods are available:
- Credit card (Visa, Mastercard, American Express)
- PayPal (incl. PayPal Express Checkout)
- Apple Pay
- Google Pay
- SEPA direct debit
- Purchase on account (only for entrepreneurs by prior agreement)
4.3 Unless otherwise agreed, the payment claims arising from the concluded contract are due for payment immediately.
4.4 For consumers, delivery is generally made against advance payment or after payment confirmation for electronic payment methods (credit card, PayPal, Apple Pay, Google Pay).
When selecting the payment method SEPA direct debit, the Customer grants the Seller a SEPA direct debit mandate. The Seller announces the collection of the direct debit to the Customer with a period of at least one day before collection (pre-notification). The pre-notification can be made in particular by invoice, e-mail or in another suitable manner.
Processing and dispatch of the order take place only after successful direct debit collection.
If the direct debit collection fails (e.g. due to lack of funds, incorrect information or objection), we are entitled to cancel the order or offer an alternative payment method. Direct debit return costs may be charged to the Customer if they are responsible for the cause.
4.5 Entrepreneurs may be offered the purchase on account after prior individual agreement. In this case, the invoice amount is due for payment within 14 days after receipt of the goods without deduction.
4.6 The goods remain the property of the Seller until full payment has been made (retention of title).
4.7 In case of default of payment, the Seller is entitled to charge default interest at the statutory rate (5 percentage points above the base rate). The right to claim further damages remains unaffected.
4.8 The Customer is in default if they do not respond to a payment request from the Seller within 14 days. The Seller is entitled to charge a flat-rate reminder fee of 7.00 euros for each reminder, provided the Customer is responsible for the payment default.
5. DELIVERY
5.1 Delivery is made to the delivery address specified by the Customer.
5.2 Unless otherwise agreed, delivery within Germany takes place within 1-4 working days from receipt of payment or successful payment confirmation.
5.3 For consumers, delivery takes place only after payment confirmation or receipt of payment. For entrepreneurs who purchase on account, delivery takes place before payment with payment term according to invoice.
5.4 Orders received on working days by 12:00 noon and for which payment has been confirmed are generally processed on the same day and handed over to the shipping service provider. Orders after this time as well as orders on weekends or public holidays are processed on the next working day.
5.5 Currently, the Seller delivers exclusively within Germany. An extension of the delivery area to other European countries (EU as well as Switzerland) is being planned.
5.6 Shipping is carried out by DHL.
5.7 Partial deliveries are permitted if this is reasonable for the Customer. In this case, the Seller bears the additional shipping costs.
5.8 If delivery of the goods is not possible due to sold out or unavailability of the goods, the Seller will inform the Customer immediately. The Customer can decide in this case whether they want to wait for subsequent delivery, accept a replacement product or withdraw from the contract. Payments already made will be refunded to the Customer immediately.
6. WARRANTY AND LIABILITY FOR DEFECTS
6.1 The statutory warranty rights apply (§§ 434 ff. BGB).
6.2 The warranty period is two years from delivery of the goods.
6.3 In case of defects in the delivered goods, the Customer is initially entitled to rights of subsequent performance (remedy or replacement delivery). If subsequent performance fails, the Customer can, at their choice, reduce the purchase price or withdraw from the contract. There is no right of withdrawal in case of insignificant defects.
6.4 The Seller warrants that the delivered goods have a minimum durability date (MHD) of at least 6 months upon delivery, unless otherwise stated on the product page.
6.5 Obvious defects must be reported in writing immediately after receipt of the goods, at the latest within 14 days. Hidden defects must be reported immediately after discovery.
6.6 For entrepreneurs: The warranty period is one year from delivery of the goods. Subsequent performance is carried out at the Seller’s choice by remedy or replacement delivery.
7. LIABILITY
7.1 The Seller is liable without limitation for damages arising from injury to life, body or health based on an intentional or negligent breach of duty by the Seller or an intentional or negligent breach of duty by a legal representative or vicarious agent of the Seller.
7.2 The Seller is liable without limitation for damages based on an intentional or grossly negligent breach of duty by the Seller or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Seller.
7.3 The Seller is further liable for damages caused by the absence of a guaranteed quality, as well as for damages arising from the breach of essential contractual obligations. Essential contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract. In these cases, however, liability is limited to compensation for foreseeable, typically occurring damages, unless unlimited liability applies according to clauses 7.1 or 7.2.
7.4 The limitations of liability resulting from clauses 7.1 to 7.3 also apply in favour of the legal representatives and vicarious agents of the Seller if claims are made directly against them.
7.5 Liability under the Product Liability Act remains unaffected.
7.6 Insofar as the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
8. RIGHT OF WITHDRAWAL FOR CONSUMERS
8.1 Consumers have a statutory right of withdrawal. The complete withdrawal instructions as well as the model withdrawal form can be found at:
https://drbildirmedical.com/widerrufsbelehrung/
8.2 Detailed information on the process of returns, return shipment and refund can be found at:
https://drbildirmedical.com/shipping-methods/?lang=en
8.3 The right of withdrawal does not exist or expires for sealed goods (cosmetics, hygiene articles, food supplements) that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g para. 2 no. 3 BGB).
9. SPECIAL NOTICES ON COSMETICS AND FOOD SUPPLEMENTS
9.1 Cosmetic products are products for cleansing, care and beautification of the skin, hair and nails. They are not intended for the treatment, relief or prevention of diseases.
9.2 Food supplements are foodstuffs intended to supplement the general diet. They are not a substitute for a balanced and varied diet and a healthy lifestyle. The stated recommended daily intake must not be exceeded.
9.3 The Customer is requested to carefully check the ingredient information (INCI list) of the products in case of known allergies or intolerances. The ingredients are stated on the respective product page as well as on the product packaging.
9.4 In case of questions about tolerability, application or possible interactions with medications, the Customer should consult a doctor or pharmacist before using the products.
9.5 Pregnant women, nursing mothers and persons who regularly take medication should seek medical advice before using food supplements.
9.6 Food supplements must be stored out of the reach of small children.
10. VOUCHERS AND DISCOUNT CODES
10.1 The Seller may issue vouchers and discount codes that can be redeemed during the ordering process.
10.2 Vouchers and discount codes are, unless otherwise stated, not combinable with other promotions, discounts or already reduced products.
10.3 Vouchers and discount codes are not redeemable for cash.
10.4 The validity of vouchers and discount codes is stated on the respective voucher. If no validity is stated, the validity is three years from issuance.
10.5 Vouchers are transferable unless expressly issued on a personal basis.
10.6 Only one voucher or discount code can be redeemed per order, unless expressly stated otherwise.
11. NEWSLETTER
11.1 The Customer can voluntarily register for the Seller’s newsletter. Registration is carried out using the double opt-in procedure.
11.2 The Customer can unsubscribe from the newsletter at any time with effect for the future. An unsubscribe link is located in each newsletter.
11.3 Further information on newsletter registration can be found in the privacy policy:
https://drbildirmedical.com/imprint/?lang=en/
12. CUSTOMER ACCOUNT
12.1 The Customer can create a customer account during the ordering process. However, this is not mandatory; orders can also be placed as a guest.
12.2 When creating a customer account, the Customer is obliged to treat their password confidentially and not to pass it on to third parties.
12.3 The Customer is liable for all activities carried out using their customer account, unless they are not responsible for use by third parties.
12.4 The Customer is obliged to inform the Seller immediately if they become aware that their customer account is being misused by third parties.
12.5 The Customer can have their customer account deleted at any time. An e-mail to info@drbildirmedical.com is sufficient for this purpose.
13. DATA PROTECTION
13.1 The Seller processes personal data of the Customer for contract processing and to fulfil legal obligations.
13.2 Detailed information on data protection, the data processed and the Customer’s rights can be found in the privacy policy:
https://drbildirmedical.com/datenschutzerklaerung/
14. DISPUTE RESOLUTION
14.1 The Seller is not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.
15. STORAGE OF CONTRACT TEXT
15.1 The contract text (order data and GTC) is stored by the Seller. The GTC can be accessed at any time on the website. The Customer can print out or electronically save the GTC before submitting the order.
15.2 After completion of the order, the Customer receives an order confirmation by e-mail with all order data as well as links to the GTC, the withdrawal instructions and the privacy policy.
16. APPLICABLE LAW AND PLACE OF JURISDICTION
16.1 For all legal relationships between the Seller and the Customer, the law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
16.2 If the Customer acts as a consumer, the application of mandatory consumer protection provisions of the state in which the consumer has their habitual residence remains unaffected, provided that these provisions grant the consumer more extensive protection.
16.3 If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Mannheim (registered office of the Seller). The same applies if the Customer does not have a general place of jurisdiction in Germany or if their place of residence or habitual residence is not known at the time the action is filed.
17. SEVERABILITY CLAUSE
Should individual provisions of these GTC be or become invalid or unenforceable, or become invalid or unenforceable after conclusion of contract, the validity of the contract shall remain unaffected in all other respects. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.
Dr. BILDIR Medical GmbH
Glücksteinallee 69
68163 Mannheim
Germany
E-mail: info@drbildirmedical.com
Telephone: +49-621-8455-308
Status: February 2026